Customer support, Warranties and Extensions

CHANSE Provides support and warranty for all its machines. Contact us for support, complaints or if you interested in extending your warranty. We are happy to help you



1. Subject matter of the agreement
a. This present warranty agreement is applicable to all products/services delivered by the Supplier designated for
CUSTOMER.
b. It is the objective of this warranty agreement to resolve complaints regarding quality in a manner that is speedy,
non-bureaucratic, and cost-efficient for both parties.
c. Furthermore, this warranty agreement governs only the reimbursement by the supplier to CUSTOMER of costs incurred in
the remedy of defects.
i. It does not govern general liability for damages for which the Supplier may be responsible, in particular: for late deliveries
(arrears), personal injuries, pecuniary damages, legal deficiencies (e. g., infringements of industrial property rights),
claims for compensation of expenses and material damages in the legal sense of product liability in respect of those
injured, who are not contractual partners to this warranty agreement.
2. Extent of liability
a. The Supplier is responsible in full for satisfying the agreed quality of the products/service. The Supplier is responsible for
the unrestricted quality assurance of the products, including the comprehensive testing of the products, as applicable. The
Supplier guarantees that the products are free from faults and that they comply with the agreed
Specifications/Standards/Codes, primarily as applicable to the details expressed in our Quotes; and secondarily
referenced in Customer’s Purchase Order requirement.
b. The warranty requires an element of liability to involve the Customer, insofar as the Customer shall execute their own
check-and-balance to ensure dimensional characteristics/product profiles/etc, and Certification Documentation, such as
but not limited to, Certificate of Compliances, Mill Test Reports, Charts, Reports, Graphs, etc. for the product, does meet
their Purchase Order requirements, before the product is placed into service.
c. The method of calculating warranty charges will be a simplified process with specified original cost of the product
complained of and accepted as defective by the Supplier, as associated with the defective product.
i. If the Purchase Order issued by the Customer to the Supplier was for the alteration of the Customer’s product, the cost
will be the wholesale value of the original product, as inventoried or elsewhere purchased by the Customer, and not the
Customers selling price to their customer.
ii. If the Purchase Order issued by the Customer to the Supplier was for the product produced by the Supplier and/or the
Supplier purchases elsewhere, the cost will be the price at which the Supplier charged the Customer only.
d. The Supplier reserves the right to inspect defective product to ascertain the validity of the claim; and, also reserves the right
to repair the product to the original intended profile/feature at the location specified by the Supplier; and reserves the right
to replace the product through the Suppliers selected vendors.
e. Return of product to the Supplier facility is at the cost of the Customer and is eligible for a refund to the Customer for the
shipping costs, subject to further negotiations and discussions regarding the defect claim.
3. Warranty Period
a. Unless otherwise agreed, the warranty period is for a 12-month period from the date the product was released from the
Suppliers Inspection Department, upon Final Inspection - at the Suppliers facility, plus 5 business days to account for
Customer processing.
4. General provisions
a. Additional verbal agreements beyond these noted herein are non-binding.
b. Amendments and additions to the agreement must be in writing and is applicable to specific Purchase Orders ONLY.
c. Where any single provision of the contract is or becomes ineffective, this shall not affect the effectiveness of the remainder
of the agreement. The parties to the contract shall endeavour to replace any such ineffective provision with another
provision which fulfils the intention of the former or missing provision and of this agreement.
d. The law and place of jurisdiction agreed for this Warranty Agreement shall be Edmonton, Alberta, Canada.
e. The Supplier reserves the right to cancel, change, and modify this Warranty Agreement from time to time, without notice.